Service Advisor

Lithia & Driveway•Klamath Falls, OR

About The Position

Lithia Chrysler Jeep Dodge of Klamath Falls is hiring an Internal Service Advisor to help keep the service department running smoothly. The role works alongside technicians and service professionals and collaborates with Senior Sales Managers and the Service Manager on departmental plans, goals, practices, processes, and performance standards. The position supports used-vehicle reconditioning, including inspections, estimates, workflow, turnaround times, and quality control. The dealership seeks an organized, customer-focused professional who can multitask in a fast-paced service environment and deliver an exceptional service experience. Pay is commission-based. Open availability is requested to support dealership operations and customer demand, including evenings, weekends, and holidays.

Requirements

At least 1 year of automotive service or dealership experience.
Excellent communication and customer service skills.
Strong organizational skills and attention to detail.
Ability to multitask and stay focused in a fast-paced service environment.
Ability to work effectively with technicians, customers, and other team members.
Professional and dependable approach, with a passion for delivering an exceptional service experience.
Acceptable driving record and a valid driver’s license in the state of residence.
High school graduate or equivalent.
Must be 18 years or older.

Responsibilities

Work with Senior Sales Managers and the Service Manager to develop departmental plans, goals, practices, processes, and performance standards.
Develop and document procedures and practices for used-vehicle reconditioning activities.
Conduct initial intake inspections and estimates of used-vehicle trade-ins and auction purchases to determine required reconditioning.
Strive to meet the company’s 72-hour turnaround standard for placing vehicles on the lot for sale.
Review and break down reconditioning estimates to confirm labor and parts pricing before work begins, and communicate time allotments, financial investment, and quality expectations to Service and Sales Managers.
Ensure quality-control checks are in place throughout reconditioning and coordinate them with Sales and Service Managers using checklists and other processes.
Help ensure vehicles meet corporate safety and quality standards and minimize post-sale policy adjustments or after-sale work.