Service Advisor

Russell Barnett Ford, Inc•Winchester, TN

About The Position

The Service Advisor greets customers, listens to their needs, obtains customer and vehicle information, and schedules appointments. The role documents vehicle symptoms, recommends maintenance based on the vehicle’s age, mileage, and history, and prepares accurate labor and parts estimates. The Service Advisor tracks vehicle progress, keeps customers informed, verifies that final invoices match the work performed, and explains completed work and charges. The role may also involve arranging loaner vehicles and verifying insurance before maintenance is scheduled.

Requirements

Minimum of 1 year in a service department.
Knowledge of automobiles and ability to identify problems quickly.
Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Energetic personality and positive, friendly attitude.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to learn new technology and repair and service procedures and specifications.
Ability to lift 50 pounds and work on your feet for extended periods.
Ability to work in a fast-paced environment.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership.

Responsibilities

Greet customers promptly and listen to their needs.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare a complete and accurate estimate for labor and parts.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Arrange loaner cars and verify insurance before maintenance is scheduled, as applicable.