Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Salisbury, NC

24d

About The Position

At Love’s, Service Advisors drive sales success in Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager.

Requirements

Six months of customer service or sales experience is preferred.
Successfully complete a pre-employment drug screen and background check.
Additional screening may include a motor vehicle check and/or DOT Physical.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Exceptional customer service, positive rapport building, expert salesmanship, and the ability to manage operations and employee-vehicle deployment to ensure customer satisfaction.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Ability to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Responsibilities

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, present sales promotions, and obtain necessary approvals and payments.
Keep customers updated on vehicle status and explain completed work comprehensively.
Handle customer complaints and resolve concerns.
Collaborate with managers on talent acquisition.