Service Advisor

Luther Kia of Bloomington•Bloomington, MN

11d•$42,000 - $110,000

About The Position

As a Service Advisor, you will own the customer’s experience in the service lane and serve as the first point of contact. You will need to be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. The role includes greeting vehicle owners on the drive line, explaining the repair process, and helping customers. Applicants new to the automotive industry are welcome, particularly those with prior experience in customer service, retail sales, restaurants, or hospitality. Compensation is commission-based, with a stated range of $42,000–$110,000 per year. Offers of employment are contingent upon passing a background screening, including a criminal background check, motor vehicle records review, and social security number verification.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Fantastic communication skills with customers.
Professional, well-groomed personal appearance.
Clean driving record.
Willingness to submit to a pre-employment background check.
Experience preferred; individuals new to the automotive industry are welcome, especially those with previous customer service, retail sales, restaurant, or hospitality experience.

Nice To Haves

Previous experience in customer service, retail sales, the restaurant industry, or hospitality.

Responsibilities

Oversee the flow of the Drive Lane and ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete additional assignments that help the dealership leave a positive impression.
Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
Ensure the daily inventory of technicians’ time is consistently sold to service customers.
Distribute work efficiently among technicians.