Service Advisor
Holiday Automotive•Fond du Lac, WI
About The Position
The Service Advisor is a customer-facing team member in the quick service area who communicates with customers and technicians to support smooth, understandable, and positive experiences. The role helps customers understand general vehicle maintenance and supports their relationship with the dealership. The position offers variety and a lively pace. Holiday Automotive describes itself as an award-winning, family-owned company focused on exceptional customer outcomes and a positive, supportive workplace.
Requirements
- Kind and friendly demeanor.
- Organized and able to multitask.
Nice To Haves
- Experience in a service advisory role is a plus.
- General automotive knowledge and enthusiasm are helpful.
Responsibilities
- Welcome customers promptly and genuinely.
- Clearly document vehicle concerns as described by customers.
- Determine customer needs and recommend vehicle maintenance.
- Prepare and present service estimates.
- Establish and communicate next steps.
- Monitor each vehicle’s progress and provide frequent customer updates.
- Verify that the final invoice matches the work performed on the repair order.
- Present and explain completed work and charges to customers.
Benefits
- 5-day work week
- Accelerated paid time off (PTO) schedule
- Medical, dental, and vision insurance options
- 401(k) program with company contribution
- Health savings account with company contribution
- Flexible spending options
- Life and disability insurance options
- Accident, critical illness, and hospital indemnity insurance options
- Employee discounts on vehicles, services, parts, and accessories
- Ongoing training and education
- Professional respect from a caring, innovative leadership team
- Gillie Cookies and other treats from time to time
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
