Service Advisor

Lou Fusz Mazda•Creve Coeur, MO

About The Position

Lou Fusz Automotive Network is hiring a customer-focused Service Advisor to serve as the connection between customers and the Service Department. The role centers on building lasting customer relationships, keeping customers informed and confident about vehicle care, and delivering an exceptional service experience in a fast-paced dealership environment. This is a union position governed by District No. 9, International Association of Machinists and Aerospace Workers, A.F.L.-C.I.O.

Requirements

Strong automotive knowledge and the ability to understand and explain vehicle repairs and maintenance.
Excellent verbal and written communication skills.
Outstanding customer service and relationship-building abilities.
Strong organizational skills and attention to detail.
Ability to manage multiple customers and priorities in a fast-paced environment.
Strong follow-up skills and commitment to keeping customers informed.
Ability to work effectively with technicians, Parts personnel, managers, and other dealership employees.
Positive attitude and professional demeanor.
Strong work ethic and desire to succeed.
Ability to meet and exceed measurable performance goals.
Computer and technology proficiency and willingness to learn dealership-specific systems.
Valid driver's license and clean driving record.
Willingness to participate in manufacturer and dealership training.
Willingness to submit to a pre-employment drug screen and background check.

Nice To Haves

Previous automotive Service Advisor or dealership service experience.

Responsibilities

Greet customers promptly and professionally when they arrive for service.
Build lasting customer relationships and provide an exceptional service experience.
Listen to customer concerns and accurately document vehicle symptoms and requested services.
Conduct vehicle walk-arounds and identify potential maintenance or service needs.
Write clear and accurate repair orders based on customer concerns and technician recommendations.
Explain repair and maintenance recommendations clearly and provide accurate estimates for parts, labor, and completion times.
Review technician findings and recommendations with customers and obtain authorization before additional work is performed.
Keep customers informed about vehicle status and follow up on delayed or additional repairs.
Coordinate with technicians, Parts personnel, and Service Management to ensure repairs are completed efficiently and correctly.
Explain completed repairs and recommended maintenance at delivery, review invoices, and ensure customers understand charges and work performed.
Schedule future maintenance and service appointments and follow up after visits to ensure customer satisfaction.
Maintain accurate customer and vehicle records.
Promote recommended maintenance, service specials, manufacturer campaigns, warranties, and other available services.
Meet or exceed customer satisfaction, sales, productivity, and performance goals.
Handle customer concerns professionally and work toward effective resolutions.
Stay current on vehicle technology, manufacturer requirements, service procedures, and dealership policies.
Use dealership systems, technology, and communication tools appropriately.
Maintain a clean, organized, and professional work environment and follow company safety policies and procedures.
Perform other duties as assigned by management.

Benefits

Extremely competitive medical, dental, and vision reimbursement plans
Company-paid life insurance
Company-paid long-term disability
401(k) plan with company match
Voluntary benefits, including short-term disability, accident, critical illness, universal life, cancer, and vision
Paid vacation
Paid holidays
Personal time off
Bereavement leave
Employee discounts
Employee referral bonus
Academy training and professional development
Manufacturer training
Opportunities for advancement and promotion from within
Supportive, team-oriented work environment focused on employee success and growth