Service Advisor

Acura of Avon•Canton, CT

64d•Onsite

About The Position

Acura of Avon is a family-oriented company dedicated to its employees and customers. We are in immediate need of a Service Advisor who is reliable, detail-oriented, can work independently, and is ready to grow in our fast-paced dealership. We offer all the tools needed to become more successful in this trade. Customer service professionals looking for an opportunity to grow and develop their career are encouraged to apply.

Requirements

High School Diploma or equivalent.
Accredited training in service advisor skills, customer satisfaction and quality control.
Automotive service advisor experience.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues.
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently.
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.