Service Advisor

Lou Fusz Mazda • St. Louis, MO

7d

About The Position

The Service Advisor is the connection between customers and the Service Department, helping customers feel informed, valued, and confident in the care their vehicles receive. The role focuses on building trust, communicating repair and maintenance needs clearly, coordinating service work, and creating lasting customer relationships in a fast-paced dealership environment. This is a union position governed by District No. 9, International Association of Machinists and Aerospace Workers, A.F.L.-C.I.O.

Lou Fusz Automotive Network is a family-owned and locally operated automotive network that emphasizes employee development, teamwork, and promotion from within. The company provides Service Advisors with training, technology, support, and opportunities to build long-term careers. The role requires automotive service knowledge, strong customer service and communication skills, organization, follow-through, and the ability to work effectively with customers and dealership staff.

Requirements

• Previous automotive service advisor or dealership service experience is preferred.
• Strong automotive knowledge and ability to understand and explain vehicle repairs and maintenance.
• Excellent verbal and written communication skills.
• Outstanding customer service and relationship-building abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customers and priorities in a fast-paced environment.
• Strong follow-up skills and commitment to keeping customers informed.
• Ability to work effectively with Technicians, Parts personnel, Managers, and other dealership employees.
• Positive attitude and professional demeanor.
• Strong work ethic and desire to succeed.
• Ability to meet and exceed measurable performance goals.
• Computer and technology proficiency, with willingness to learn dealership-specific systems.
• Valid driver's license and clean driving record.
• Willingness to participate in manufacturer and dealership training.
• Willingness to submit to a pre-employment drug screen and background check.

Nice To Haves

• Previous automotive service advisor or dealership service experience.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Build lasting customer relationships and provide an exceptional service experience.
• Listen to customer concerns and accurately document vehicle symptoms and requested services.
• Perform vehicle walk-arounds and identify potential maintenance or service needs.
• Write clear, accurate repair orders based on customer concerns and technician recommendations.
• Explain repair and maintenance recommendations clearly to customers.
• Provide estimates for parts, labor, and anticipated completion times.
• Review technician findings and recommendations with customers.
• Obtain customer authorization before performing additional work.
• Keep customers informed about vehicle status.
• Coordinate with Technicians, Parts personnel, and Service Management to ensure repairs are completed efficiently and correctly.
• Monitor repair orders and follow up on delayed or additional repairs.
• Explain completed repairs and recommended maintenance at vehicle delivery.
• Review invoices and ensure customers understand charges and work performed.
• Schedule future maintenance and service appointments.
• Follow up after service visits to confirm customer satisfaction.
• Maintain accurate customer and vehicle records.
• Promote recommended maintenance, service specials, manufacturer campaigns, warranties, and other available services.
• Meet or exceed customer satisfaction, sales, productivity, and performance goals.
• Handle customer concerns professionally and work toward effective resolutions.
• Stay current on vehicle technology, manufacturer requirements, service procedures, and dealership policies.
• Use dealership systems, technology, and communication tools appropriately.
• Maintain a clean, organized, and professional work environment.
• Follow company safety policies and procedures.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision reimbursement plans
• Company-paid life insurance
• Company-paid long-term disability
• 401(k) plan with company match
• Voluntary benefits, including short-term disability, accident, critical illness, universal life, cancer, and vision
• Paid vacation
• Paid holidays
• Personal time off
• Bereavement leave
• Employee discounts
• Employee referral bonus
• Academy training and professional development
• Manufacturer training
• Opportunities for advancement and promotion from within
• Supportive, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed