Service Advisor

Ourisman Subaru•Waldorf, MD

8d•$68,000 - $72,000

About The Position

Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor to serve as a liaison between customers and service technicians. The role helps ensure customers receive timely and accurate vehicle maintenance and repair services. Service Advisors greet customers, assess their vehicle needs, coordinate work with technicians, explain recommended services and repairs, provide cost estimates, obtain authorization, and keep customers informed throughout the service process. They also maintain service records and promote dealership services and products.

Requirements

Excellent communication and interpersonal skills.
Strong organizational abilities and a customer-oriented approach.
Familiarity with automotive service software and Microsoft Office Suite.
Basic understanding of automotive systems and repair procedures.

Nice To Haves

Previous experience as a Service Advisor or in a similar role in the automotive industry is preferred.

Responsibilities

Greet customers and assess their vehicle service needs in a friendly and professional manner.
Schedule appointments and communicate work orders to technicians, ensuring repairs and maintenance are performed accurately and on time.
Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
Provide accurate cost estimates and obtain customer authorization before initiating repairs.
Keep customers informed about their vehicle’s status and changes to the estimated completion time.
Maintain detailed records of customer interactions, services performed, and parts used.
Promote dealership services and products to enhance customer satisfaction and drive business growth.