Service Advisor

Harr Motor Group•Worcester, MA

24d•Onsite

About The Position

The Service Advisor at Harr Motor Group plays a crucial role in providing excellent customer service and ensuring the smooth operation of our service department. As the main point of contact for customers, the Service Advisor is responsible for effectively communicating with customers to understand their automotive service needs, providing accurate cost estimates, and coordinating service appointments.

Requirements

Previous experience in customer service, preferably in the automotive industry
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Detail-oriented and able to work in a fast-paced environment
Proficient in computer systems and software
Knowledge of automotive service procedures and terminology
Ability to remain calm and professional in challenging situations
High School degree or equivalent preferred.
Valid driver’s license with clean driving record.
Must pass pre-employment physical and drug test.
2 years in an automotive service environment preferred or 2 or more years in retail sales environment.

Responsibilities

Greet all customers promptly and provide timely professional service.
Use state of the art technology to ensure customer satisfaction and loyalty.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.
Provide repair estimates as needed and help prioritize with customers.
Coordinate activities to ensure repair work is fixed and completed on time.
Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
Identify repeat customers and treat them accordingly.
Contact customers to remind them of service appointments and/or when scheduled maintenance is due.
Document repair order changes.