Service Advisor

Audi of South Atlanta • Union City, GA

12d • Onsite

About The Position

The Service Advisor / Service Writer in the Service Department at Audi South Atlanta is responsible for selling and scheduling needed service work. This role involves interacting directly with customers to understand their vehicle's needs, providing accurate estimates, and ensuring customer satisfaction throughout the service process.

Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival.
• Greets customers in a friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair orders.
• Test drives vehicles with customers as needed to confirm problems or refers to a test technician.
• Refers to service history, inspects vehicles, and recommends additional needed service.
• Advises customers on vehicle care and maintenance according to manufacturer specifications.
• Provides complete and accurate written cost estimates for labor and parts.
• Establishes 'promised time' for service completion.
• Obtains customer signatures on repair orders and provides customers with copies.
• Establishes customer's method of payment and obtains credit approval if necessary.
• Notifies the dispatcher of incoming work.
• Monitors repair progress and contacts customers regarding any changes in estimates or promised times, explaining costs and time requirements, and obtaining authorization for additional repairs.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure work completion and notes additional work and authorization.
• Closes repair orders as appropriate.
• Ensures vehicles are parked in assigned areas, locked, and keys are managed correctly.
• Keeps service department forms, menus, and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to minimize comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in progress.
• Inspects vehicles for body work, informs customers of needed work, and provides estimates.
• Supervises the cleaning and prepping of new and used vehicles.
• Maintains a professional appearance.
• Keeps the work area clean.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree