Service Advisor

Big Brand Tire & Service•Pasadena, CA

3d•$23 - $30

About The Position

The Service Advisor helps customers with their vehicle-service needs by delivering a high-quality customer experience and serving as the liaison between customers and technicians. The role translates mechanical findings into clear service recommendations and sells tires, wheels, repairs, warranties, and other services. It also includes visual vehicle inspections, documenting findings, maintaining showroom and inventory standards, and partnering with the team to support smooth, efficient, and safe operations. The employer describes opportunities for learning, career growth, and leadership development.

Requirements

1–3 years of experience in automotive service sales, retail automotive, or a strong customer-service and transferable-sales background.
Proven ability to sell services and build trust.
Strong communication and organizational skills.
Self-starter with problem-solving ability and team spirit.
Valid driver’s license.
Ability to lift 70 lbs.
Flexible availability, including weekends.
Interest in learning, growing, and leading.

Responsibilities

Greet every guest and deliver a world-class service experience.
Act as the liaison between customers and technicians, translating mechanical findings into clear recommendations.
Sell tires, wheels, repairs, warranties, and services.
Perform visual inspections and document findings.
Build relationships that encourage first-time guests to become returning customers.
Help maintain showroom and inventory standards.
Partner with the team to keep operations smooth, efficient, and safe.
Occasionally support shop flow, including tasks requiring lifting.