Service Advisor

Kendall Auto Group•Bend, OR

About The Position

Kendall Auto Group is seeking a Service Advisor to join the Service team at Mercedes-Benz and Sprinter. The Service Department serves customers throughout the community in a fast-paced environment. Service Advisors are the first point of contact for customers and help build lifelong service relationships by identifying and recommending vehicle repairs and maintenance. The role involves working with customers, technicians, and salespeople to understand service needs, explain recommendations, and coordinate repairs and maintenance. Advisors also verify that work was properly performed and diagnosed, research vehicle history, maintain customer information, communicate with customers throughout the day, and schedule service appointments. Working conditions are primarily indoors. The position may involve spending up to a full work shift working on a PC, standing or walking short distances throughout the shift, and frequent telephone use.

Requirements

High-level customer service experience.
Demonstrated time management skills, strong work ethic, and strong communication skills.
Ability to make recommendations and prioritize items by importance for customers.
Valid driver's license and a good driving record.
Knowledge of automobile repair and maintenance and two years of service writing experience are preferred.

Nice To Haves

Knowledge of automobile repair and maintenance.
Two years of service writing experience.

Responsibilities

Interface with customers, technicians, and salespeople to identify and sell vehicle repairs and maintenance.
Verify that work was properly performed and diagnosed.
Research vehicle history to make informed recommendations.
Input and maintain customer information.
Complete work tasks efficiently and in an organized manner.
Communicate with customers throughout the day using telephone, email, and chat systems.
Schedule service appointments.

Benefits

Competitive pay plan with no cap on earnings.
Substantial bonus program.
Career path development opportunities.
Competitive paid time off.
Shop Manager on-site for assistance.
Fair dispatching and a teamwork environment.
Large loyal customer base.
Experienced and loyal service technicians.
Clean and safe shop with the equipment needed to do the job.
Discounts on parts, service, and vehicle purchases for the employee and immediate family.
Medical, dental, and vision insurance.
Paid life insurance.
401(k) plan with Fidelity.
Accident and illness supplemental plans.