Service Advisor

Penske Automotive Group•Buford, GA

3d•Onsite

About The Position

Honda Mall of Georgia, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department by scheduling appointments, reviewing service histories, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The role focuses on helping customers understand and approve maintenance requirements, repair orders, and estimates while contributing to dealership growth and meeting monthly goals. The position primarily takes place in an automotive shop environment. The workspace is covered but may be exposed to heat, cold, loud noise, and workplace hazards. The role requires prolonged standing, regular movement and repetitive motions, and the ability to talk and hear. The employee must wear required personal protective equipment, including a respirator as applicable. Evening, weekend, and holiday work may be required.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Excellent communication, interpersonal, and organizational skills, including the ability to listen to customers and determine how to assist them.
Ability to work well in a team and take direction from multiple employees while prioritizing work.
Strong work ethic, reliability, enthusiasm, and a positive team-player attitude suited to a fast-paced, results-driven environment.
Knowledge of automotive systems, tools, and repair processes.
Ability to use written and online technical reference materials and manuals and explain technical terms to a non-technical audience.
Attention to detail and commitment to quality.
Effective time management and prioritization skills.
Ability to follow processes to ensure quality and safety.
Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
Ability to meet the physical demands of the role, including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and lifting or carrying objects with an assistance device as needed.

Nice To Haves

Prior experience in a service department.

Responsibilities

Schedule customer service appointments and review vehicle service histories.
Communicate vehicle maintenance and repair information to customers and provide accurate cost estimates.
Help customers understand and approve maintenance requirements, repair orders, and estimates.
Deliver a professional, clear, accurate, and courteous customer experience throughout the service process.
Follow processes that support quality and safety, and manage and prioritize work effectively.
Work toward challenging monthly goals to support dealership and career growth.