Service Advisor

Ken Garff Automotive Group • Ankeny, IA

6d

About The Position

Dewey Ford, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company's core values of respect, integrity, growth, humility, and teamwork. The role focuses on providing customers with a professional, helpful service experience: identifying their needs, communicating updates and estimates, coordinating service information, reviewing completed work, and collecting payment. The ideal candidate is friendly, cooperative, analytical, precise, and comfortable in a fast-paced environment.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships.
• Approachable and unselfish, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative as a team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to address callers' inquiries.
• Review completed work and recommendations with customers and collect payment.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair-order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), Wellness Plan, mental health support, and Diabetes Management Program.
• Parental Leave Stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed