Service Advisor

C. Harper Chevrolet / Cadillac • Belle Vernon, PA

3d

About The Position

C. Harper Auto Group is seeking an experienced Automotive Service Advisor to support customer service and vehicle maintenance operations. The role involves assessing customer service needs, coordinating repairs and maintenance, communicating with customers, and maintaining accurate service and payment records. The company describes its shop as air-conditioned and offers a sign-on bonus of up to $2,500 to candidates with at least five years of experience in a similar position.

Requirements

• High school diploma or equivalent.
• Previous experience in automotive service advising or customer service is strongly preferred.
• Comprehensive understanding of automotive systems, maintenance procedures, and repair techniques.
• Excellent verbal and written communication skills, including the ability to explain technical concepts clearly.
• Proficiency with CDK software for scheduling, invoicing, and record-keeping.
• Exceptional customer service skills and ability to build rapport and trust.
• Effective time-management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Valid driver’s license.
• Strong attention to detail and organizational skills.
• Fluent in reading, writing, and speaking English.

Nice To Haves

• Post-secondary education in automotive technology or a related field is preferred.
• At least five years of experience in a similar position qualifies candidates for a sign-on bonus of up to $2,500.

Responsibilities

• Greet customers professionally and conduct vehicle walk-arounds to assess service needs.
• Listen to customers’ concerns and document vehicle symptoms for technician diagnosis.
• Address customer issues professionally to support satisfaction and long-term relationships.
• Review vehicle service history and specific concerns with customers.
• Use the SAVI dongle at every write-up for warranty compliance and accurate service records.
• Explain maintenance packages based on the GM owner’s manual.
• Schedule service appointments according to customer preferences and department availability.
• Update customers on service progress and additional recommendations.
• Use the CDK site to send digital quotes, photos, and videos for customer approval and maintain site utilization metrics.
• Ensure services and repairs are completed on time and to quality standards.
• Create and maintain service records, histories, and invoices.
• Process customer, fleet, and extended-warranty payments and explain billing.
• Uphold company standards for ethical practices, professional image, orderliness, customer service, and employee and community relations.
• Concentrate and complete tasks efficiently in a dynamic, interruptive environment.

Benefits

• Competitive pay plans, including salaried pay plans and advisor commission percentages.
• Monthly performance-based competitions with cash or gift-card incentives.
• Medical, dental, and vision insurance, including a medical plan option at no cost to the employee.
• 401(k) plan with annual company contribution.
• Pro-rated paid time off starting on the 91st day of employment.
• Short-term disability coverage with no premium to the employee; additional buy-up options are available.
• Life insurance coverage with no premium to the employee; additional buy-up options are available.
• Opportunities for growth and promotion within the company.
• Sign-on bonus of up to $2,500 for candidates with at least five years of similar experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED