Service Advisor

Rogers Motors•Hermiston, OR

33d•$60,000 - $110,000•Onsite

About The Position

Rogers Motors in Hermiston Oregon has a full-time opening for Automotive Service Advisor at our Toyota dealership. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital. For more than 55 years, Rogers Motors has proudly served the local community with a reputation built on integrity, teamwork, and customer care. We believe in supporting our employees with training, mentorship, and opportunities to grow. The primary mission of the Service Advisor is to ensure that our customers are driving safe and reliable vehicles. Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requested. Verifies warranty and service contract coverage, performs walk around inspections, develops estimates, writes repair orders, and maintains customer rapport and records. A successful candidate for the Automotive Service Advisor position will have auto dealership or customer service experience.

Requirements

High school diploma or the equivalent.
Valid driver's license and good driving record.
Experience with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making and problem-solving skills.
Ability to communicate with technicians, customers, and management.
Ability to read and comprehend instructions and information.
Applicants must pass a background check and drug screening.

Nice To Haves

General knowledge of vehicle mechanical operations would be great.
Dealertrack DMS knowledge helpful.
Experience with industry-specific software is always nice
Two years of experience in a dealership position preferred.
Bilingual in English and Spanish preferred

Responsibilities

Greet customers in a timely, friendly manner.
Schedule appointments with customers.
Maintain Customer Satisfaction Index rating.
Maintain a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
Ensure all documentation is provided on the repair orders for warranty purposes.
Accomplish the forecast that has been established by the general manager and service manager.
Make every effort to ensure that technicians completely repair all vehicles on the first visit.
Maintain follow-up on additional items found in need of repair.