Service Advisor

Casey Toyota•Leon, VA

About The Position

Casey Toyota is seeking an experienced Automotive Service Advisor to serve as the link between customers and technicians. The role involves guiding customers through maintenance and repair needs and providing a reassuring, high-quality service experience across American and import vehicle lines, including luxury models. The Service Advisor will manage customer interactions and service orders, coordinate technician workflow, explain diagnoses and repairs, support operational tasks, and collaborate with management on team development. Casey Auto Group describes itself as a family-owned business with over 60 years of service in the local area and offers training, career advancement opportunities, and a comprehensive benefits package.

Requirements

Proven experience as an automotive service advisor.
Demonstrated ability to manage, guide, and collaborate with others.
Strong track record of achieving exceptional customer satisfaction.
Organized, friendly demeanor and excellent interpersonal skills.
Strong time-management skills and ability to work with minimal supervision.
Professional, well-groomed personal appearance.
At least 18 years of age.
Valid driver’s license and good driving record.

Responsibilities

Oversee service orders and drive-lane workflow to provide prompt, courteous, and efficient service.
Handle in-person and phone inquiries professionally and attentively.
Distribute work among technicians to support daily shop productivity.
Explain mechanical diagnoses, warranties, services, and repairs clearly to customers.
Maintain customer satisfaction scores at or above company standards.
Assist with vehicle diagnostics, parts ordering, and warranty claims.
Partner with upper management on service-department team development.