Service Advisor

Kayser Chrysler Center of Watertown • Watertown, WI

6d

About The Position

Kayser Chrysler Center of Watertown is seeking a Service Advisor to guide customers through the service experience, from the first conversation through vehicle pickup. The role connects customers with the service team, helps customers understand repair recommendations and estimates, and keeps service work moving while providing clear, dependable communication. The company values clear expectations, teamwork, willingness to learn, and handling difficult conversations with care and follow-through.

Requirements

• Communicate with confidence, patience, and respect.
• Stay organized when the phone rings, customers arrive, and plans change.
• Recommend needed work honestly and explain its value.
• Take responsibility for solving problems and following through.
• Work well with technicians, parts professionals, and fellow advisors.
• Be comfortable learning dealership software and vehicle technology.

Nice To Haves

• Automotive service advising experience is preferred.
• Strong customer service or sales experience.

Responsibilities

• Welcome customers and listen carefully to their vehicle concerns.
• Document vehicle symptoms and service needs accurately.
• Work with technicians and the parts team to prepare clear recommendations and estimates.
• Explain which services need attention, why they matter, and which can be planned for later.
• Obtain customer approval before additional work begins.
• Keep customers informed about pricing, progress, and completion times.
• Coordinate appointments, transportation needs, and follow-up.
• Review completed work with customers and help them plan their next service visit.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed