Service Advisor

JAMES RIVER EQUIPMENT GROUP • New Bern, NC

6d

About The Position

The Service Advisor at James River Equipment in New Bern, North Carolina, coordinates customer service authorizations and repairs, estimates and communicates costs and timelines, and oversees service work through inspection, invoicing, and work-order closure. The role works closely with customers, technicians, and parts staff. James River Equipment is a network of authorized John Deere dealerships that has served farmers, businesses, homeowners, and communities since 1977.

Requirements

• Exceptional customer service skills and the ability to handle a high volume of inquiries in person, by phone, and online.
• Computer skills, specifically with CDK or a similar work-order system and Microsoft Office, including Excel, and the ability to learn new systems quickly.
• Strong follow-up skills and the ability to communicate effectively with technicians, parts staff, and customers.

Nice To Haves

• Previous experience in a service department is strongly preferred.

Responsibilities

• Complete customer service authorizations and identify required repairs through communication with customers and technicians.
• Provide customers with cost estimates and quotes.
• Confirm customers have sufficient credit for authorized work and arrange payment as required.
• Communicate estimated job start times and completion dates, update customers on progress, and inform them of additional service work identified during inspection or repair.
• Assign SPGs and estimated repair times to work-order segments, manage service jobs, approve technicians’ service reports, and perform final machine inspections.
• Invoice customers, including for warranty work, and review invoices with customers before closing work orders.

Benefits

• Extended health, dental, and vision insurance beginning on the first day of employment.
• Health savings account options.
• Flexible spending account options.
• Disability and life insurance.
• 401(k) with employer match and profit sharing after 90 days of employment.
• Annual tools and personal protective equipment allowance.
• Paid time off and paid holidays.
• Employee recognition rewards program.
• Opportunities to attend a yearly cruise for top performers.
• Opportunities for leadership and professional growth.
• Quarterly group outings and company events.
• Competitive pay negotiable based on experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed