Service Advisor

Lithia & Driveway • Troy, MI

4d

About The Position

Suburban Subaru is hiring a Service Advisor to serve as the communicator and liaison between customers and technicians. The role supports a fast-paced service department and focuses on customer satisfaction, accurate repair orders and estimates, strong service performance, and maintaining customer expectations and timelines. The position offers opportunities for career development within Lithia & Driveway, a nationwide automotive retailer.

Requirements

• At least 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• Be a team player who prioritizes customer experience and satisfaction.
• Be process-driven and detail-oriented, with strong accountability and a sense of urgency.
• Have solid automotive service knowledge.
• Have an acceptable driving record and a valid driver's license in the state of residence.
• Be a high school graduate or equivalent.
• Be at least 18 years old.

Nice To Haves

• Technician background.

Responsibilities

• Serve as the communicator and liaison between customers and technicians.
• Develop estimates by costing materials, supplies, and labor and calculating customer payments, including deductibles.
• Write accurate, profitable, and complete repair orders based on customer needs and technician recommendations.
• Present inspection results confidently to close work, build value, and maximize customer-pay work.
• Drive strong customer-pay labor per repair order and gross performance.
• Control timelines, approvals, and expectations.
• Maintain exceptional CSI, retention, and revenue metrics.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED