Service Advisor

Willis Automotive • Des Moines, IA

10d

About The Position

Willis Automotive is a family- and locally owned automotive group in Des Moines, Iowa, representing multiple vehicle brands and operating Collision, Detail, and Reconditioning teams. The Service Advisor consults with customers to determine their vehicle service needs, exercises initiative and independent judgment, and performs duties in accordance with company objectives, standards, and policies. The position works under the direction and supervision of the Service Manager.

Requirements

• Ability to read and comprehend instructions and information.
• High school diploma or equivalent.
• At least one year of experience in a customer service role.
• General knowledge of vehicle mechanical operations.
• Valid Iowa driver's license and an acceptable driving record under the insurance provider's standards.
• Ability to operate vehicles with both manual and standard transmissions.
• Good PC and keyboard skills; ability to become proficient in Reynolds & Reynolds service applications.
• Basic ability to use internet and email systems.
• Excellent written and oral communication skills.
• Ability to work well in a team-based environment.

Nice To Haves

• At least three years of relevant experience in a dealership environment is preferred.
• Knowledge of computerized service systems is helpful.

Responsibilities

• Provide professional, timely, and courteous customer service and work to ensure customer satisfaction.
• Communicate with customers to determine mechanical problems and collect customer and vehicle information in company-approved software.
• Test-drive vehicles when needed or refer them to a technician.
• Advise customers about vehicle care and manufacturer-recommended maintenance, and explain additional work, costs, and timing considerations.
• Write and update repair orders with accurate repair instructions and required information.
• Ensure repair orders are billed correctly and revenue is collected promptly.
• Respond promptly to customer voicemails and emails.
• Communicate incoming service work to the dispatcher.
• Prepare labor and parts estimates, establish payment methods, and obtain credit approval when necessary.
• Obtain customer signatures on repair orders and provide customers with copies.
• Monitor repair progress, inform customers of changes, and follow up about completed service work.
• Follow applicable federal, state, and local regulations, including rules related to hazardous waste disposal and OSHA right-to-know requirements.
• Maintain certifications and schooling for specified dealership lines.
• Regularly communicate work accomplishments and activities to the supervisor.
• Provide backup assistance in the dispatch area as needed.
• Attend company or department meetings as requested or required.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance, plus short- and long-term disability and supplemental insurance; benefits are available the first month following 30 days of employment.
• 401(k) with company match.
• Paid time off and seven paid holidays.
• Employee discounts at all locations.
• Paid training and development, on-site and off-site.
• Employee appreciation activities, including employee of the month, food trucks, community involvement, and discounted event tickets.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED