Service Advisor

Ken Garff•Orem, UT

10d

About The Position

Service Advisors build relationships with dealership customers and provide a trusted, easy, and enjoyable experience for regular maintenance and repairs. The role requires confident communication, active listening, follow-through, and clear explanations of service needs and difficult issues. Advisors provide options and updates and ensure that details are not missed, from quotes through vehicle pickup. The dealership offers team support to help the advisor develop in the role.

Requirements

Must be energetic, enthusiastic, and team-oriented.
Strong listening, problem-solving, and verbal and written communication skills.
Strong attention to detail.
Proficient computer skills.
High school diploma or equivalent.
Valid in-state driver’s license.

Nice To Haves

One year of automotive retail service consultant experience is preferred, but not required.

Responsibilities

Greet all customers promptly and professionally.
Determine each customer’s primary concern and review additional maintenance needs when appropriate.
Offer every customer a no-cost vehicle condition inspection.
Provide and document fair, competitive, transparent price quotes that consider the customer’s and dealership’s best interests.
Communicate with customers in a way that leaves them feeling comfortable and informed.
Handle customer complaints immediately and resolve them to the customer’s satisfaction.
Build and maintain customer relationships that encourage repeat and referral business.
Work as a team player and uphold the company’s standards of professionalism and integrity.

Benefits

Paid training and career growth.
Competitive compensation package with bonuses for customer satisfaction and retention.
Paid time off.
401(k).
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Wellness programs that pay employees.
Employee purchase and service program.
40-hour work weeks.
One-to-one Service Advisor-to-PC arrangement and latest-generation tablets.