Service Advisor

River View Ford•Oswego, IL

11h•Onsite

About The Position

At River View Ford, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource, and we treat them like it -- leading to exceptionally low employee turnover. In fact, most of our employees have been with our organization well over 20 years, and many drive from Indiana to work with us! We pride ourselves in delivering a truly outstanding experience to our customers, earning us the highest online reputation score of all Ford dealerships across IL! If you have an interest in developing your automotive career at the best dealership around, apply today!

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Nice To Haves

Previous experience a plus!

Responsibilities

Oversee service orders and flow of vehicles through the service lane.
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Distribute work between technicians efficiently
Answer questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above the region average
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relation promotion opportunities