Service Advisor

Penske Automotive Group•Beachwood, OH

6d•Onsite

About The Position

Porsche Beachwood, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department by scheduling appointments, reviewing service history, explaining vehicle maintenance and repair needs, and providing accurate cost estimates. The role includes helping customers understand and approve maintenance requirements and repair orders, communicating technical information clearly and courteously, and contributing to dealership growth by working toward monthly goals. The position primarily takes place in an automotive shop environment and may involve exposure to varied weather, noise, and workplace hazards. Evening, weekend, and holiday work may be required.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, organizational, and listening skills, including the ability to communicate technical terms to a non-technical audience.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Ability to take direction from multiple employees, prioritize work, and manage time effectively.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Strong attention to detail and commitment to quality.
Ability to use technical reference materials and manuals in written and online formats.
Ability to follow processes that ensure quality and safety.
High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Ability to wear required safety and health personal protective equipment, including a respirator when required.
Ability to meet the position's physical demands, including prolonged standing; regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and lifting or carrying items with assistance devices as described.

Nice To Haves

Prior experience in a service department.

Responsibilities

Schedule customer service appointments and review service histories.
Explain vehicle maintenance and repair requirements to customers and provide accurate cost estimates.
Help customers understand and approve maintenance requirements, repair orders, and estimates.
Communicate with customers professionally, clearly, accurately, and courteously.
Prioritize work and follow processes that support quality and safety.
Work toward challenging monthly goals and contribute to dealership growth.