Service Advisor

Sun Auto Tire and Service•Redlands, CA

6d•Onsite

About The Position

The Sales & Service Advisor is a key customer contact at Sun Auto Tire & Service’s Redlands location. The advisor greets customers, listens to vehicle concerns, recommends appropriate products and services, and guides customers through the service experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive service environment. No technician experience is required; paid training is provided on products, services, and the tools used by customers and the store team. The position offers competitive pay with bonus or commission opportunities, paid training and hands-on development, medical, dental, and vision benefits, paid time off, employee discounts, and career advancement opportunities. Growth paths include Assistant Store Manager, Store Manager, and other field leadership roles. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations. The role requires standing and walking, regular bending and kneeling, and lifting or moving items. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Update customers throughout the day on service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers, and follow safety procedures and required PPE practices.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.