Service Advisor Jeff Wyler Hyundai of Beavercreek, Ohio

JEFF WYLER AUTOMOTIVE FAMILY•Beavercreek, OH

3d•Onsite

About The Position

Jeff Wyler Hyundai of Beavercreek is looking for a friendly, organized, energetic, and slightly unafraid-of-chaos Service Advisor to join their team. This role is crucial in connecting customers with technicians, the Parts Department, and Management, acting as the central point of contact for the Service Department. The ideal candidate will be able to manage customer concerns, translate technical issues into understandable language, and ensure a smooth service process.

Requirements

Previous Service Advisor or automotive customer-service experience required.
Strong communication and customer-service skills.
Professional appearance and attitude.
Ability to multitask in a fast-paced environment.
Strong organizational and time-management skills.
Basic understanding of automotive maintenance and repair.
Ability to use computers, CRM systems, and dealership software.
Valid driver's license and acceptable driving record.
Reliable attendance and strong work ethic.
Ability to work effectively with technicians, Parts, Sales, Management, and customers.
Willingness to learn Hyundai products, technology, procedures, and service recommendations.

Nice To Haves

Hyundai experience.
Automotive repair knowledge.
Ability to pronounce all Hyundai model names correctly.
Ability to explain an alignment without drawing a picture.
Ability to handle a busy service drive without hiding in the Parts Department.
Understanding that 'customer says it squeaks' is not technically a diagnosis.

Responsibilities

Greet customers with a smile and make them feel welcome.
Listen carefully to customer concerns.
Translate customer descriptions of vehicle issues into technical terms for technicians.
Write accurate repair orders.
Perform vehicle walkarounds and document customer concerns.
Recommend maintenance and repairs based on vehicle condition and technician findings.
Explain repairs in language customers understand.
Provide accurate estimates and communicate any changes.
Keep customers updated throughout the repair process.
Coordinate with technicians and Parts Department to ensure efficient repairs.
Obtain proper authorization before performing additional work.
Schedule future maintenance and service appointments.
Follow up with customers after service.
Build relationships to encourage repeat business.
Manage multiple customer interactions and phone calls simultaneously.
Explain that intermittent issues may still require diagnosis and repair.
Build relationships that keep customers coming back.