Service Advisor Jeff Wyler Hyundai of Beavercreek, Ohio
About The Position
Jeff Wyler Hyundai of Beavercreek is looking for a friendly, organized, energetic, and slightly unafraid-of-chaos Service Advisor to join their team. This role involves being the connection between the customer, the technician, the Parts Department, and Management, essentially acting as the traffic controller of the Service Department. The ideal candidate will be able to take a customer's vague description of a car problem and translate it into a clear plan for repair, managing cars, technicians, repair orders, customers, parts, phone calls, text messages, coffee, and occasional existential crises.
Requirements
- Previous Service Advisor or automotive customer-service experience required.
- Strong communication and customer-service skills.
- Professional appearance and attitude.
- Ability to multitask in a fast-paced environment.
- Strong organizational and time-management skills.
- Basic understanding of automotive maintenance and repair.
- Ability to use computers, CRM systems, and dealership software.
- Valid driver's license and acceptable driving record.
- Reliable attendance and strong work ethic.
- Ability to work effectively with technicians, Parts, Sales, Management, and customers.
Nice To Haves
- Hyundai experience.
- Automotive repair knowledge.
- Ability to pronounce all the Hyundai model names correctly.
- Ability to explain an alignment without drawing a picture.
- Ability to handle a busy service drive without hiding.
- Understanding that 'customer says it squeaks' is not a technical diagnosis.
Responsibilities
- Greet customers with a smile and make them feel welcome.
- Listen carefully to customer concerns.
- Translate customer concerns into actionable information for technicians.
- Write accurate repair orders.
- Perform vehicle walkarounds and document customer concerns.
- Recommend maintenance and repairs based on vehicle condition and technician findings.
- Explain repairs in language customers understand.
- Provide accurate estimates and communicate changes.
- Keep customers updated throughout the repair process.
- Coordinate with technicians and Parts to keep repairs moving.
- Obtain proper authorization before additional work is performed.
- Schedule future maintenance and service appointments.
- Follow up with customers after service.
- Build relationships that keep customers coming back.
- Maintain composure in a busy environment with multiple customer and phone demands.
- Explain that intermittent issues may still require diagnosis and repair.
- Learn Hyundai products, technology, procedures, and service recommendations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
