Service Advisor (Experienced)

Cavender Auto FamilySan Antonio, TX
Onsite

About The Position

Audi Dominion, a Cavender Auto Family Dealership, is currently looking for a talented Experienced Service Advisor to join our growing family and help “Make Confidence Happen”. Audi Dominion is recognized as a top 5 Audi dealership in the nation. The dealership features a strong, stable leadership team, offers professional development opportunities, and boasts 53 technician bays. This role operates on a 4-day work week.

Requirements

  • A Minimum 2 years of Service Advisor Experience Required
  • A CSI focused mindset
  • A proven track record of GP, ELR & Hours per RO
  • A clear understanding of providing a highline guest experience
  • High School Diploma/GED is required.
  • Must be energetic, enthusiastic and team oriented
  • Must be skilled at listening, problem solving and communication
  • Submit to and successfully complete MVR, background check, and pre-employment drug test.
  • Valid driver’s license

Responsibilities

  • Greet all customers promptly and professionally
  • Determine customer’s primary concern and then review additional maintenance needs at time of write up
  • Offer a Multipoint inspection and a technician video to every customer
  • Provide electronic estimates, with the customer and dealership’s best interest in mind
  • Provide status updates on a regular basis
  • Handle all customer complaints immediately and resolve to the customer’s satisfaction
  • Establish and maintain great customer relationships that encourage repeat and referral business
  • Work as a team player and uphold the company’s standards of professionalism and integrity
  • Other duties as assigned

Benefits

  • Medical, Dental and Vision Insurance
  • Pet insurance
  • Paid Time off
  • Paid Maternity and Paternity leave (Parental Leave)
  • Company Paid $10,000 life insurance policy
  • Employee discounts on Vehicles, Service and Parts
  • Ongoing Professional growth and development training

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

High school or GED

Number of Employees

101-250 employees

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