Service Advisor (Experienced)

Cavender Auto Family•San Antonio, TX

12h•Onsite

About The Position

Audi Dominion, a Cavender Auto Family Dealership, is currently looking for a talented Experienced Service Advisor to join our growing family and help “Make Confidence Happen”. Audi Dominion is recognized as a top 5 Audi dealership in the nation. The dealership features a strong, stable leadership team, offers professional development opportunities, and boasts 53 technician bays. This role operates on a 4-day work week.

Requirements

A Minimum 2 years of Service Advisor Experience Required
A CSI focused mindset
A proven track record of GP, ELR & Hours per RO
A clear understanding of providing a highline guest experience
High School Diploma/GED is required.
Must be energetic, enthusiastic and team oriented
Must be skilled at listening, problem solving and communication
Submit to and successfully complete MVR, background check, and pre-employment drug test.
Valid driver’s license

Responsibilities

Greet all customers promptly and professionally
Determine customer’s primary concern and then review additional maintenance needs at time of write up
Offer a Multipoint inspection and a technician video to every customer
Provide electronic estimates, with the customer and dealership’s best interest in mind
Provide status updates on a regular basis
Handle all customer complaints immediately and resolve to the customer’s satisfaction
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the company’s standards of professionalism and integrity
Other duties as assigned