Experienced Service Advisor

Mossy Honda Lemon Grove•Lemon Grove, CA

8h•$70,000 - $130,000•Onsite

About The Position

At Mossy Auto Group, employees are considered the most valuable asset, and the company's mission is to foster an environment of high integrity and mutual respect, nurturing openness, creativity, and innovation. As a family-owned and operated business, every employee is an extension of the Mossy family, committed to delivering award-winning service. The Service Advisor role involves managing the customer's experience in the service lane, serving as the first point of contact. This includes being knowledgeable about product offerings, inventory needs, technician scheduling, and service repairs/maintenance. Service Advisors greet vehicle owners, explain the repair process, and are described as professionals who enjoy helping others. The company welcomes individuals new to the automotive industry with previous experience in customer service, retail sales, the restaurant industry, or hospitality.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record & CA Driver’s License
Willing to submit to a pre-employment background check & drug screen
Basic understanding of vehicle system
Superior customer service skills

Nice To Haves

Automotive experience

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.
Distribute work between technicians efficiently
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.