Experienced Service Advisor

Hyundai of Goshen•Goshen, IN

About The Position

Experienced Service Advisor Drive Your Career Forward with Bob Loquercio Auto Group Are you an experienced Service Advisor ready to take your career to the next level? At Bob Loquercio Auto Group, we recognize top talent and provide the tools, support, and opportunities to maximize your success. We are seeking a high-performing, experienced Service Advisor to join our fast-paced, high-volume Service Department. If you thrive in a performance-driven environment and are committed to delivering exceptional customer service, we want to hear from you. What We Offer Brand-new, state-of-the-art facilities and equipment Ongoing training, mentorship, and career advancement opportunities Paid education and manufacturer training programs Competitive compensation with high earning potential Medical, dental, and vision insurance 401(k) retirement savings plan Basic life insurance Accident and critical illness coverage Employee discounts on products and services Flexible scheduling and strong work–life balance Key Responsibilities Deliver a high-level customer experience from initial contact through vehicle delivery Accurately diagnose customer concerns and translate them into actionable repair orders Recommend maintenance and repairs based on vehicle condition, mileage, and history Build and maintain strong customer relationships to drive retention and repeat business Prepare precise estimates for parts and labor with a focus on transparency Manage workflow efficiently in a high-volume environment Proactively communicate repair status and timelines with customers Ensure accuracy of final invoices and completed work Upsell services ethically while prioritizing customer needs Qualifications Previous experience as an Automotive Service Advisor required Proven ability to perform in a high-volume, performance-driven environment Strong sales and customer relationship management skills Excellent communication, organization, and multitasking abilities Ability to work independently with minimal supervision High attention to detail and commitment to accuracy Valid driver’s license and clean driving record preferred Willingness to complete a background check and drug screening Physical Requirements Ability to sit for extended periods while working on a computer Ability to lift up to 15 pounds as needed Equal Opportunity Employer Bob Loquercio Auto Group is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Requirements

Previous experience as an Automotive Service Advisor required
Proven ability to perform in a high-volume, performance-driven environment
Strong sales and customer relationship management skills
Excellent communication, organization, and multitasking abilities
Ability to work independently with minimal supervision
High attention to detail and commitment to accuracy
Valid driver’s license and clean driving record preferred
Willingness to complete a background check and drug screening
Ability to sit for extended periods while working on a computer
Ability to lift up to 15 pounds as needed

Nice To Haves

Valid driver’s license and clean driving record preferred

Responsibilities

Deliver a high-level customer experience from initial contact through vehicle delivery
Accurately diagnose customer concerns and translate them into actionable repair orders
Recommend maintenance and repairs based on vehicle condition, mileage, and history
Build and maintain strong customer relationships to drive retention and repeat business
Prepare precise estimates for parts and labor with a focus on transparency
Manage workflow efficiently in a high-volume environment
Proactively communicate repair status and timelines with customers
Ensure accuracy of final invoices and completed work
Upsell services ethically while prioritizing customer needs