Service Advisor

Lithia & Driveway•Fort Worth, TX

41d•Onsite

About The Position

The Service Advisor at L0571 Meador Chrysler Dodge Jeep Ram Meador CDJR is responsible for managing customer interactions throughout the service process. This includes answering calls, greeting customers, identifying and resolving concerns, communicating service needs, costs, and timelines, and ensuring customer satisfaction from initial contact to vehicle delivery. The role involves assessing vehicle needs, writing accurate repair orders, dispatching work to technicians, and processing payments.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication skills
Ability to type efficiently to enter repair orders
Mathematics skills for calculating service costs and counting change
Basic computer skills
Acceptable driving record
Valid driver's license in your state of residence

Responsibilities

Answer incoming telephone calls in a friendly and professional manner.
Greet customers in a friendly and professional manner.
Identify, confirm, and offer resolution to customer concerns.
Communicate to the customer what needs to be done, the cost, and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Attain agreement from customer for service needs.
Offer a multi-point inspection.
Write accurate repair orders using ADP system.
Provide accurate estimates that support upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle to keep them informed of status.
Receive and process cash or credit payment for all services performed.
Promptly and professionally deliver vehicle to customer upon completion of service.
Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.