Service Advisor

Preston Toyota • New Castle, PA

6d

About The Position

Preston Auto Group is seeking a Service Advisor to serve as the liaison between customers and service technicians. The Service Advisor welcomes customers, schedules appointments, communicates repair needs, and keeps customers informed throughout the service process. The role requires strong people skills and the ability to build trust, sell with integrity, and support a positive customer experience.

Requirements

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced service environment.
• Sales ability with a low-pressure, high-integrity approach.

Nice To Haves

• Automotive service or advisor experience is preferred.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to technicians.
• Upsell additional services using low-pressure, high-integrity methods.
• Provide accurate repair and maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid uniforms
• Paid time off
• Paid training
• Employee pricing on new vehicles
• Free access to the Preston Auto Fitness Center

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed