Service Advisor - Land Rover Mount Kisco

AutoNation • Village/Town of Mount Kisco, NY

20h • $5,500 - $11,000

About The Position

The Service Advisor works in the service department as the go-between for Service Technicians and customers. The role is active in the service lane and involves explaining technicians’ recommendations in clear language, identifying relevant upsell opportunities, and helping customers keep their vehicles safe. The Service Advisor uses communication skills, automotive knowledge, and technology to deliver an exceptional service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Update customers on their vehicle’s status according to their preferred method of communication.
• Follow up with customers to ensure their satisfaction.
• Develop superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED