Service Advisor

Lithia & Driveway•Los Angeles, CA

10d

About The Position

Ford of Downtown LA is hiring a Service Advisor to serve as the primary contact for Ford service customers and deliver a first-class customer experience. The role involves scheduling appointments, preparing repair orders, explaining maintenance recommendations and repair options, and coordinating with technicians to keep customers informed throughout the repair process. The Service Advisor also helps achieve departmental sales, CSI, and customer satisfaction goals. This is a full-time, performance-driven position with estimated annual earnings of $64,500–$161,800. Compensation may include short- and/or long-term incentives tied to individual sales, individual gross profit, individual manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual compensation may vary based on skills, experience, job-related knowledge, and physical location; final compensation is established through the interview process. The dealership describes a professional, luxury-dealership environment supported by experienced technicians, parts specialists, and leadership, with access to Ford training and tools and opportunities for career growth. Lithia & Driveway offers a benefits package that includes medical, dental, and vision plans; paid holidays and PTO; short- and long-term disability; paid life insurance; a 401(k) retirement plan; an employee stock purchase plan; vehicle purchase discounts; and wellness programs. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

At least 1 year of previous Service Advisor experience in a dealership environment.
CDK experience.
A valid driver's license in the applicant's state of residence and an acceptable driving record.
High school graduation or equivalent.
Must be at least 18 years old.

Responsibilities

Serve as the primary contact for Ford service customers and deliver a first-class customer experience.
Schedule appointments and prepare repair orders.
Communicate maintenance recommendations and repair options to customers.
Coordinate with technicians and keep customers informed throughout the repair process.
Help achieve departmental sales, CSI, and customer satisfaction goals.