Full Time Service Advisor

Hendrick Automotive Group•Apex, NC

36d

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling service. The position works with customers and technicians to identify required maintenance, advise customers on necessary and recommended services, and offer additional services and repairs. It calculates parts and labor costs, estimates repairs, enters itemized estimates on service orders, and explains them to customers. The role has no direct supervisory responsibilities. The position requires regular and predictable attendance. Scheduled shifts may include evenings, weekends, and holidays. Duties are generally performed in the service area and may include road-testing customer vehicles, inspecting vehicles, and moving around the Service Department to share information between customers and technicians. The role involves frequent interaction with customers, service managers, service technicians, and employees from other dealership departments. The employee may be exposed to loud noise, vibration, exhaust fumes, and other service-repair conditions.

Requirements

High school diploma.
3–5 years of desired work experience.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products and the ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services and offer additional services and repairs.
Calculate replacement-parts and labor costs and estimate mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments and service work.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations and comply with company policies and procedures.
Observe applicable federal, state, local, and company safety rules and regulations.
Demonstrate the Company’s Core Values.
Perform other duties as assigned.