Service Advisor - Fifth Avenue, Mansion

Richemont•New York, NY

4d•Onsite

About The Position

Richemont, a global leader in the luxury sector, is seeking a Service Advisor for Cartier at their Fifth Avenue, New York location. This role is crucial in representing the Maison's values and providing exceptional client service. The Service Advisor will act as an ambassador for client service and communication, offering expert advice and technical explanations regarding merchandise servicing. The primary goal is to deliver after-sales service resolutions that meet or exceed client expectations, ensuring a superior client experience.

Requirements

2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
General knowledge of timepiece movements and jewelry preferred.
Must be available to work retail hours including weekends.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of Customer Service needs and Customer (internal and external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills (Mandarin, Portuguese, Russian) are a plus.

Responsibilities

Deliver a warm and gracious welcome to clients, embodying Maison values and exceeding experience expectations.
Meet and exceed service timeframes and client expectations for follow-up on services.
Understand client needs and identify/discuss appropriate solutions.
Communicate and respond to client inquiries with strong knowledge of technical service explanations.
Execute Cartier Service Policies to provide a Maison-appropriate client experience.
Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
Uphold the Cartier Client Experience ideals with a clear understanding of luxury service requirements.
Apply client experience guidelines and technical expertise to recommend services and product sales (straps, links).
Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
Understand and comply with Cartier security and operational procedures (product handling, inventory control).
Partner with and assist the Boutique with daily opening/closing setup and breakdown.
Assist with Boutique projects as needed (inventory, organization, restocking).
Assist in the merchandising and daily maintenance of cases, ensuring proper visual standards, product maintenance, and understock organization.