Service Advisor

Dave's Complete Auto•Centerville, UT

50d•Onsite

About The Position

We're looking for a motivated, organized, and customer-focused Service Advisor to join our team full-time. This position serves as the primary point of contact between our customers and technicians, helping guide customers through the repair process while ensuring an exceptional customer experience. The ideal candidate is an experienced advisor, excellent communicator, thrives in a fast-paced environment, and has a passion for automotive service and helping people.

Requirements

Strong communication and customer service skills
Automotive service experience
At least intermediate automotive and diesel knowledge
Ability to explain technical information in a way customers can understand
Strong organizational skills and attention to detail
Comfortable using computers, shop management software, and digital communication tools
Ability to multitask and perform well in a fast-paced environment
Positive attitude, strong work ethic, and team-oriented mindset
Sales-oriented approach focused on educating and helping customers

Nice To Haves

Experience in Tekmetric is ideal, but not necessary

Responsibilities

Greet customers and provide a professional, welcoming experience
Answer incoming phone calls, emails, and customer inquiries
Schedule appointments and manage workflow efficiently
Write repair orders and accurately document customer concerns.
Communicate with technicians to understand vehicle diagnoses and repair recommendations
Present estimates and repair options to customers clearly and professionally
Maintain regular communication with customers throughout the repair process
Coordinate vehicle pick-up, delivery, and payment processing
Part ordering knowledge and management
Ensure repair orders are accurate, complete, and properly closed out
Help maintain high customer satisfaction and positive online reviews
Work closely with management and the service team to maximize efficiency and customer experience