Service Advisor

Shoals Outdoor Sports Inc • Knoxville, TN

8d

About The Position

Knoxville Powersports is seeking a motivated, dependable, and customer-focused Service Advisor to join its growing team. The role serves as the primary point of contact between customers and the Service Department, coordinating service appointments and repair orders, communicating with technicians, and keeping customers informed throughout the repair process. The ideal candidate is organized, proactive, career-minded, and committed to excellent customer service and to the efficiency and success of the Service Department. Experience in powersports, marine, automotive, or another service-related industry is welcome.

The position is scheduled Tuesday through Friday from 8:30 AM to 6:00 PM and Saturday from 8:00 AM to 3:00 PM; Sunday and Monday are closed. Hours may vary based on business operations and customer needs. Compensation is competitive and based on experience and qualifications, with commission opportunities. Benefits include vacation, sick days, paid company holidays, medical insurance, optional dental and vision insurance, company-paid basic life and AD&D insurance, company-paid long-term disability insurance, optional short-term disability and accident and critical illness coverage, optional additional life and AD&D insurance, a 401(k) plan with employer matching, employee discounts, and opportunities for professional growth and career advancement. Eligibility and coverage are subject to plan documents and company policies.

Requirements

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Demonstrated reliability and a stable work history.
• Valid driver's license and satisfactory driving record.
• Ability to meet company drug-free workplace requirements.
• Basic computer proficiency and willingness to learn dealership management systems.
• Takes ownership of responsibilities and follows through on commitments.
• Maintains professionalism and a customer-first mindset.
• Dependable, motivated, and committed to delivering quality work.
• Builds trust through clear communication, honesty, and responsiveness.
• Capable of working independently, solving problems, and taking action without constant supervision.
• Collaborates effectively with technicians, management, and fellow employees.

Nice To Haves

• Previous dealership or Service Advisor experience is preferred but not required.
• Experience in powersports, marine, automotive, or related service industries is a plus.

Responsibilities

• Greet customers and provide a professional, welcoming service experience.
• Schedule service appointments and coordinate maintenance and repair requests.
• Create, manage, and maintain accurate repair orders.
• Communicate with service technicians regarding diagnostics, repairs, and estimated completion times.
• Explain recommended repairs, maintenance services, and associated costs to customers.
• Obtain customer authorization for repairs and additional services.
• Provide timely updates regarding service progress, delays, and completion.
• Coordinate with the Parts Department to ensure timely availability of necessary parts.
• Identify opportunities to recommend appropriate maintenance and additional services.
• Address customer questions and concerns professionally and efficiently.
• Maintain accurate service records and follow established dealership procedures.
• Work collaboratively with management, technicians, and other departments to ensure an efficient service operation.

Benefits

• Competitive pay based on experience and qualifications.
• Commission opportunities.
• Two weeks of vacation annually, subject to eligibility and applicable prorating.
• Three sick days, subject to company policy.
• Paid company holidays in accordance with company policy.
• Blue Cross Blue Shield medical insurance with employer contributions.
• Voluntary dental and vision insurance.
• Company-paid basic life insurance and Accidental Death & Dismemberment (AD&D).
• Company-paid long-term disability insurance.
• Voluntary short-term disability insurance.
• Voluntary accident and critical illness coverage.
• Optional additional life and AD&D insurance.
• 401(k) retirement savings plan with employer matching, subject to eligibility.
• Employee discounts.
• Opportunities for professional growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed