Service Advisor

Swickard Crown, LLC d/b/a Crown Toyota • Ontario, CA

7d • $60,000 - $120,000 • Onsite

About The Position

Crown Toyota, part of Swickard Auto Group, is hiring a Service Advisor for its high-volume Toyota service drive in Ontario, California. Automotive experience is not required; the company welcomes candidates from hospitality, retail, sales, and other guest-facing backgrounds and provides paid Toyota training. The role centers on guiding guests through the service process, explaining findings and recommendations, coordinating repairs, and communicating clearly from vehicle write-up through return. The stated on-target earnings are $60,000–$120,000+ per year.

Requirements

• Clear, composed communication and the ability to keep guests informed and follow through on commitments.
• Ability to stay organized when the service drive is busy.
• Attention to detail when preparing estimates and setting timelines.
• Self-motivation and interest in building a book of returning guests.
• Comfort with DMS platforms or ability to learn them quickly.
• Valid driver's license and clean driving record.

Nice To Haves

• At least 1 year of service advisor, hospitality, or guest-facing sales experience is preferred; candidates from retail, hospitality, and other sales backgrounds are encouraged to apply.
• Toyota or Japanese-brand experience is a plus.

Responsibilities

• Serve as the primary point of contact for guests from service write-up through vehicle return.
• Explain inspection findings clearly and recommend additional service honestly and without pressure.
• Prepare accurate estimates, set realistic timelines, and follow through on commitments.
• Coordinate with technicians and parts staff to keep repairs moving and guests updated.
• Organize a high-volume service drive, proactively communicating wait times and vehicle status.
• Maintain accurate records in the DMS.

Benefits

• Paid Toyota manufacturer and product training.
• Medical, dental, and vision insurance.
• Life insurance and supplemental coverage options.
• Paid time off and paid holidays.
• Career progression opportunities into senior advisor, service drive manager, and service management roles.
• Employee vehicle purchase and service discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed