Service Advisor

Kendall Dealership Holdings•Vancouver, WA

10d

About The Position

Kendall Auto Group is hiring a Service Advisor for its Hyundai Service team at Kendall Hyundai Vancouver. The Service Department is a fast-paced environment serving customers throughout the community. Service Advisors are a primary point of contact for customers and help build lasting service relationships by providing recommendations and coordinating vehicle repairs and maintenance. The role involves communicating with customers, technicians, and sales staff, organizing service work, and keeping customers informed throughout the day. Working conditions are primarily indoors. The position may involve spending up to a full work shift working on a PC, standing and/or walking short distances during the shift, and frequent use of the telephone. Annual wages are listed as $78,000–$110,000.

Requirements

High-level customer service experience.
Ability to demonstrate time management, a strong work ethic, and strong communication skills.
Valid driver's license.
Good driving record.

Nice To Haves

Knowledge of automobile repair and maintenance.
Two years of service writing experience.

Responsibilities

Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verify that work was properly performed and diagnosed.
Research vehicle history to make informed recommendations.
Input and maintain customer information.
Complete work tasks efficiently and in an organized manner.
Communicate with customers throughout the day using telephone, email, and chat systems.
Schedule service appointments.
Recommend and prioritize service items according to importance for customers.

Benefits

Competitive pay plan with no cap on earnings.
Annual wages ranging from $78,000 to $110,000.
Substantial bonus program.
Career path development opportunities.
Competitive paid time off.
Shop Manager on-site for assistance.
Fair dispatching and teamwork environment.
Large loyal customer base.
Experienced and loyal service technicians.
Clean and safe shop with needed equipment.
Discounts on parts, service, and vehicle purchases for the employee and immediate family.
Medical, dental, and vision insurance.
Paid life insurance.
401(k) plan with Fidelity.
Accident and illness supplemental plans.