Service Advisor - Nalley Lexus Galleria
About The Position
The Service Advisor is the dealership’s point of contact for service customers. The role involves professionally presenting and selling needed products and services in accordance with the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds customer rapport to support satisfaction and retention, provides repair estimates and timelines, and coordinates service appointments and follow-up. The position also requires following manufacturer warranty procedures, protecting customer, company, and manufacturer information and property, and complying with applicable laws and company policies.
Requirements
- Great customer service, phone, and computer skills.
- At least 18 years of age.
- Valid driver’s license.
- Ability to pass pre-employment background and drug screening.
Nice To Haves
- Previous automotive Service Advisor experience is heavily preferred.
Responsibilities
- Greet customers promptly and courteously, and obtain relevant vehicle information.
- Promote services and build rapport with customers.
- Advise customers on vehicle care and the value of maintenance in line with manufacturer specifications.
- Prepare and provide complete, accurate repair estimates.
- Establish and communicate repair completion times to customers and technicians.
- Answer incoming service calls.
- Maintain and schedule service appointments.
- Follow prescribed post-service customer follow-up procedures to encourage return visits, sales, and strong Customer Satisfaction Index (CSI) results.
- Follow manufacturer warranty guidelines and procedures.
- Conduct business honestly and maintain CSI scores at or above Asbury’s specified district, regional, and national goals.
- Comply with applicable federal, state, and local laws and company policies concerning customer, company, and manufacturer information, as well as customer vehicles and property.
Benefits
- Weekly pay.
- Paid holidays and paid time off.
- Paid training.
- Stock awards for eligible select management and front-line team members.
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
- Up to 12 weeks of paid pregnancy leave (disability leave).
- Paid parental leave.
- Health savings and flexible spending accounts.
- Short-term and long-term disability plans.
- Whole life and term life insurance.
- 401(k) with company match.
- Pet insurance.
- Digital career path tool and continuous training through Asbury’s Internal Learning Management System.
- Professional growth and development opportunities.
- Technician student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Paid volunteer hours through community service initiatives.
- Employee referral program with bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
