SERVICE ADVISOR

Dan Pilson Auto Center Inc • Charleston, IL

104d • $16 - $20

About The Position

The Service Advisor consults with customers regarding vehicle service needs, communicates directly with customers, schedules service appointments, and ensures service technicians complete work in a timely manner. The role also includes other duties as assigned.

The position directly supervises eight non-supervisory service technicians. Supervisory duties include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems in accordance with organizational policies and applicable laws.

The employee is occasionally exposed to moving mechanical parts, and the work environment is usually moderately noisy. The role regularly requires standing and talking or hearing, frequently requires walking, and occasionally requires sitting. The hourly wage is $16.00–$20.00, with starting pay determined by factors including experience, qualifications, skills, education, and geographic location. The employee may be eligible for a discretionary performance-based bonus; bonuses are not guaranteed.

Requirements

• Demonstrates analytical skills, including synthesizing information, researching data, and using experience to complement data.
• Demonstrates attention to detail.
• Identifies and resolves problems, gathers and analyzes information, and develops alternative solutions.
• Provides customer service by responding promptly to customer needs, handling difficult situations, soliciting feedback, responding to requests, and meeting commitments.
• Communicates clearly and persuasively, listens, seeks clarification, and responds well to questions.
• Delegates assignments appropriately, sets expectations, monitors activities, and recognizes results.
• Takes responsibility for staff activities, provides feedback, develops employees’ skills, and encourages growth.
• Promotes quality and demonstrates accuracy and thoroughness.
• Treats people respectfully, keeps commitments, acts with integrity, and upholds organizational values.
• Applies feedback to improve performance and monitors work quality.
• Follows safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.
• Directly supervises eight non-supervisory service technicians.
• Preferred education/experience: one-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.

Nice To Haves

• One-year certificate from a college or technical school.
• Three to six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Communicate directly with customers regarding vehicle service.
• Schedule service appointments.
• Ensure service technicians complete work in a timely manner.
• Interview, hire, and train service technicians.
• Plan, assign, and direct work.
• Appraise employee performance; reward and discipline employees.
• Address complaints and resolve problems.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts
• May be eligible for a discretionary performance-based bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed