Service Advisor

Gene Messer Ford of Amarillo•Amarillo, TX

5d•Onsite

About The Position

Gene Messer Ford of Amarillo is hiring a Service Advisor! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About Us: At Gene Messer Ford of Amarillo, we’re not just fixing cars, we’re keeping our neighbors on the road with confidence. As a service technician at Gene Messer, you’ll work in a modern, wellequipped facility, alongside experienced technicians who take pride in delivering toptier service using genuine Ford parts. We believe in doing things right, treating people with respect, and living out the core values of our Group 1 family: integrity, transparency, professionalism, teamwork, and respect. We value your skills, support your growth, and provide a team-focused environment where quality work and customer satisfaction go hand in hand. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Previous experience at an automotive dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers