Automotive Dealership Service Advisor

Fox CDJR Taylor•Taylor, MI

2d•Onsite

About The Position

Fox CDJR Taylor is hiring a full-time Service Advisor in Taylor, MI to serve as the primary point of contact between customers and the service department. This role exists to ensure customer concerns are documented precisely, repairs are authorized appropriately, and expectations around timing and cost are managed with accuracy. As a Service Advisor, your day centers on steady customer interaction and careful documentation. You'll start by reviewing the appointment schedule and any customer or vehicle details gathered in advance, then welcome arrivals and confirm concerns at check-in. Throughout the day, you'll prepare clear written estimates, track vehicle status, and provide timely updates when pricing or promised completion times change-securing authorization before work continues. Before delivery, you'll verify repair-order notes are complete, then walk customers through the completed work and final charges to ensure a smooth, informed pickup experience.

Requirements

Experience preferred
Comfort using technology to support an exceptional customer experience
Strong communication, organization, follow-up, and time-management skills
Valid driver's license

Responsibilities

Check on the progress of repairs throughout the day and provide customers with frequent updates on the status of their vehicles
Open and manage repair orders, capturing customer concerns clearly
Provide written estimates for parts and labor; obtain approvals for changes
Review service history, perform walkarounds, and recommend additional services as appropriate
Monitor repair progress and communicate updates through completion
Close repair orders and explain completed work and charges