Service Advisor

Camelback Subaru Volkswagen•Phoenix, AZ

79d•Onsite

About The Position

At Camelback Subaru, we pride ourselves on being a respected organization built on integrity, hard work, and exceptional care for our employees, customers, and business partners. Every team member is vital to our success, and we are dedicated to delivering the award-winning service and value that our community has come to expect.

Requirements

Experience preferred
Friendly and organized with excellent communication skills
Proven ability to manage customer relationships and deliver outstanding service
Strong time management and multitasking skills
Professional appearance and demeanor
Consistent track record of positive customer satisfaction
Self-motivated and able to work independently as well as part of a team
Clean driving record and valid driver’s license

Responsibilities

Manage service orders and coordinate the flow of the Drive Lane to ensure customers receive timely, courteous, and effective service
Own the customer experience by handling inquiries both in person and over the phone, providing concierge-level support
Ensure technicians’ time is efficiently scheduled and service appointments are optimized
Answer technical questions related to vehicle issues, warranties, services, and repairs
Assist in diagnosing vehicle problems and communicate effectively between customers and technicians
Maintain customer satisfaction scores in line with company standards
Support warranty claims administration and coordinate with service department staff as needed
Adhere to all company policies, standards, and applicable laws and regulations
Foster positive relationships with customers, employees, and factory representatives