Service Advisor

K C Nielsen Ltd•Estherville, IA

About The Position

The Service Advisor assists the service manager in maintaining accurate and timely reports and records for dealership service department operations. The role answers customer inquiries about service work, prepares repair quotes, and prepares and manages work orders so technicians have work assigned. It also supports parts operations and customer parts needs as required.

Requirements

Experience working in a service and parts department.
Understanding of accounting fundamentals, including debits, credits, accounts receivable, accounts payable, and budgets.
Ability to use standard desktop applications such as Microsoft Office and internet functions.
Ability to work well in a team environment.
Experience communicating effectively verbally and in writing.
High level of attention to detail and accuracy.
High school diploma or equivalent experience.

Responsibilities

Field internal and external customer inquiries to the Service Department.
Open and close work orders as directed by the Service Manager.
Maintain service department files and records under the direct supervision of the Service Manager.
Update customer profiles using equipment, hours, or other information from customer work orders.
Maintain service accessories and supplies and prepare replacement orders.
Prepare Service Technician labor performance, productivity, and efficiency reports.
Process warranty and/or product improvement claims, including computing charges, submitting claims, and following up.
Participate in required Service EDUCATE Training programs to develop skills and knowledge.
Maintain a clean work area and perform work in a neat and orderly fashion.
Follow safety rules and regulations when performing work assignments.
Make necessary corrections or adjustments to ensure accurate report information.
Supply Service Technicians with parts.
Work on the Parts Counter as needed to support customer parts needs; know Parts Advisor procedures and the location of parts in stock.
Work after hours when needed to secure parts requests and meet customer needs.
Maintain knowledge of John Deere and competitive products.
Perform other tasks assigned by management.