Service Advisor

Penske Automotive Group•Austin, TX

10d•Onsite

About The Position

Lexus of Austin, a Penske Automotive Group dealership, is seeking experienced Service Advisors to deliver customer service and act as the liaison between customers and the service department. The role includes scheduling appointments, reviewing service histories, communicating vehicle maintenance and repair information, and providing accurate cost estimates. Service Advisors help customers understand and approve maintenance requirements, repair orders, and estimates while supporting a high-quality service experience throughout vehicle ownership. The position is based primarily in an automotive shop environment, where employees may encounter varying weather conditions, regular loud noise, and workplace hazards. The role involves prolonged standing and regular physical activity, including pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking. Employees must be able to wear required personal protective equipment. Evening, weekend, and holiday work may be required. There is no supervisory responsibility.

Requirements

Previous experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Luxury Automotive Service Advisor.
Strong knowledge of vehicle maintenance recommendations, repair processes, and customer communication.
Exceptional communication, interpersonal, organizational, and customer service skills.
Ability to build customer trust, explain repair recommendations clearly, and provide accurate estimates.
Strong work ethic and ability to thrive in a fast-paced, performance-driven environment.
Positive attitude, professionalism, and a team-oriented mindset.
Ability to listen to customers, determine how to assist them, take direction from multiple employees, and prioritize work.
Knowledge of automotive systems, tools, and repair processes.
Attention to detail and commitment to quality.
Ability to use technical reference materials and manuals in written and online formats, and communicate technical terms to a non-technical audience.
Effective time-management and prioritization skills; ability to follow quality and safety processes.
Ability to wear required safety and health personal protective equipment, including a respirator, as directed by the manufacturer.
High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Ability to perform the stated physical demands, including prolonged standing, regular movement and lifting with an assistance device as specified.

Nice To Haves

Lexus or Toyota dealership experience.
Prior experience in a service department.
Experience as a Service Advisor at another automotive brand.

Responsibilities

Schedule service appointments and review customers’ vehicle service histories.
Communicate vehicle maintenance recommendations and repair information to customers.
Provide accurate cost estimates and help customers understand and approve maintenance requirements and repair orders.
Deliver a professional, clear, accurate, and courteous customer experience.
Prioritize work, follow processes that support quality and safety, and work effectively with the team.
Pursue monthly goals and contribute to dealership and personal career growth.