Service Advisor

Thunderhead Harley - Davidson • Kodak, TN

139d • Onsite

About The Position

In this role, you will be the primary point of contact for customers seeking service for their Harley-Davidson motorcycles. You will ensure an exceptional customer experience by understanding their needs, coordinating with the service team, and managing service appointments efficiently.

Requirements

• Previous experience in automotive or motorcycle service advising, customer service, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Knowledge of Harley-Davidson motorcycles and parts is a plus.
• Proficient with computer systems and scheduling software.
• Reliable, detail-oriented, and motivated to provide exceptional customer service.

Responsibilities

• Greet customers promptly and courteously, providing professional service and advice.
• Schedule and manage service appointments ensuring timely communication between customers and service technicians.
• Explain service recommendations and estimates clearly to customers.
• Coordinate with the parts department to ensure availability of necessary components for repairs and maintenance.
• Maintain accurate records of customer interactions, services provided, and follow-up actions.
• Handle customer inquiries and resolve any service-related issues to ensure satisfaction.
• Promote additional services and products that benefit the customer and enhance their riding experience.

Benefits

• Competitive compensation package (details to be discussed during the hiring process).
• Employee discounts on Harley-Davidson products and services.
• Opportunities for ongoing training and professional development.
• Supportive work environment with a team passionate about motorcycles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed