Service Advisor

Crossroads Chevrolet • Mount Hope, WV

9d • Onsite

About The Position

Beckley Chevrolet is seeking an experienced, highly motivated Automotive Service Advisor to join its Fixed Operations team in Mount Hope, West Virginia. This is not an entry-level position. The advisor will deliver strong customer service, build lasting customer relationships, and generate service department revenue by presenting and selling recommended maintenance and repairs. The role requires familiarity with dealership service operations, the ability to manage a high-volume service drive, and a record of achieving sales and customer satisfaction results.

The successful candidate takes ownership of performance and treats service advising as both a customer service and sales profession. The position offers performance-driven earning potential and the opportunity to build a long-term career at an established, growing Chevrolet dealership.

Requirements

• Prior automotive dealership Service Advisor experience is required.
• Proven ability to sell maintenance, repairs, and recommended services.
• Strong understanding of automotive service operations and repair processes.
• Excellent communication, organization, and customer service skills.
• Ability to manage a high-volume service drive efficiently.
• Experience presenting repair estimates, handling objections, and closing service sales.
• Strong follow-up skills and commitment to customer retention.
• Ability to work closely with technicians, parts personnel, and management.
• Competitive, results-driven mindset and strong work ethic.

Nice To Haves

• GM/Chevrolet dealership experience preferred.

Responsibilities

• Greet customers professionally and accurately document service concerns.
• Perform vehicle walkarounds and identify service opportunities.
• Present and sell manufacturer-recommended maintenance and repairs.
• Maintain consistent communication with customers throughout the repair process.
• Maximize hours per repair order, effective labor rate, and customer-pay sales while maintaining customer trust.
• Ensure repair orders and estimates are accurate and provide timely customer updates.
• Build long-term customer relationships that generate repeat and referral business.
• Achieve individual sales, productivity, and customer satisfaction objectives.
• Work closely with technicians, parts personnel, and management.

Benefits

• Competitive, performance-driven earning potential.
• Opportunity to earn based on production and results.
• Opportunities for growth at an established Chevrolet dealership.
• Supportive management team focused on success.
• Professional work environment.
• Opportunity to build a long-term career with a growing dealership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed